Introduction
At Fiber Tech, we aim to ensure your full satisfaction with our products and services. This policy explains the terms and conditions for refunds and returns.
Product Return Policy
Return window
- You may return a product within 14 days of receiving it.
- The product must be in its original condition and unused.
- All packaging and accessories must be included.
Return Conditions
- Product in its original condition with no damage or use.
- Original invoice or proof of purchase.
- All original accessories and manuals included.
- Original packaging intact and undamaged.
Non-Returnable Products
- Used products or products damaged by misuse.
- Software and digital services after activation.
- Custom-made products.
- Cables and connectors after the package is opened.
How to Request a Return
1
Contact us
Send your return request through the contact page or WhatsApp.
2
Request approval
We will review your request and reply within 24-48 hours.
3
Send the product
Send the product to our address with the order number.
4
Refund
After inspecting the product, the refund is issued within 7-14 business days.
Digital Services Refund Policy
- Digital services (such as subscriptions) are non-refundable after activation.
- If the service was never activated, a full refund can be requested.
- Technical faults on our side: full refund or subscription extension.
Refund Methods
| Original payment method |
Refund time |
| Bank transfer |
7-14 business days |
| E-wallets |
3-5 business days |
| Cash on delivery |
Transferred to your account |
Return Fees
- If the return is due to a product defect: we cover all costs.
- If the return is for personal reasons: the customer covers shipping fees.
Contact Us
For any questions about the refund policy, contact us through:
